Return & Refund Policy

Our Return Promise

At Faisla, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. This policy outlines our return and refund guidelines to ensure a smooth experience.

Eligible Items for Return

To be eligible for a return, items must meet the following criteria:

• Item must be unused, unworn, and in the same condition as received
• All original tags and labels must be attached
• Item must be in its original packaging
• Proof of purchase (order number or receipt) is required

Non-Returnable Items

The following items cannot be returned:

• Underwear and intimate apparel (for hygiene reasons)
• Personalized or custom-made items
• Items marked as "Final Sale" or "Non-Returnable"
• Gift cards and vouchers
• Items that have been washed, altered, or damaged by the customer

Return Process

Follow these simple steps to initiate a return:

1. Contact Us: Email us at returns@Faisla.pk with your order number and reason for return within 30 days of delivery.
2. Get Approval: Our team will review your request and send you a return authorization number (RAN) within 24-48 hours.
3. Pack Items: Securely pack the items in their original packaging along with the return authorization number.
4. Ship Back: Send the package to our return address. We recommend using a tracked shipping service.
5. Receive Refund: Once we receive and inspect the items, your refund will be processed within 5-7 business days.

Refund Methods

Refunds are processed using the original payment method:

Payment Method	Refund Method	Processing Time
JazzCash	JazzCash Wallet	3-5 business days
EasyPaisa	EasyPaisa Wallet	3-5 business days
Cash on Delivery	Bank Transfer	7-10 business days

Return Shipping Costs

Defective or Wrong Items: If you received a defective item or the wrong product, we will cover the return shipping costs and send you a replacement or full refund.

Change of Mind: If you're returning an item because you changed your mind, you are responsible for the return shipping costs. Original shipping charges are non-refundable.

Exchange Policy

We offer exchanges for different sizes or colors of the same item, subject to availability. To request an exchange:

• Follow the same return process mentioned above
• Specify the desired size or color in your return request
• If the requested item is unavailable, a refund will be issued instead

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately (within 48 hours of delivery). We will:

• Arrange for pickup of the damaged item at no cost to you
• Send a replacement immediately, or
• Issue a full refund including shipping charges

Please include photos of the damage when contacting us to expedite the process.

Late Returns

Returns received after the 30-day window may be accepted at our discretion. However, a restocking fee of 15% may apply, and the refund will be issued as store credit rather than cash back.

Order Cancellation

You can cancel your order before it ships:

• Before Shipping: Full refund with no cancellation fee
• After Shipping: You must follow the return process once the item is delivered

To cancel an order, contact us immediately at support@Faisla.pk with your order number.

Refund Status

To check the status of your refund:

• Email us at refunds@Faisla.pk
• Include your order number and return authorization number
• Allow 5-7 business days for processing after we receive your return

Exceptions

During promotional periods, sales, or special events, return policies may vary. Please check the product page or promotion details for specific return information.

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