Terms & Conditions

1. Introduction

Welcome to Faisla. These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms and Conditions.

If you disagree with any part of these terms, you may not access our website or use our services.

2. Definitions

In these Terms and Conditions:

• "Website" refers to Faisla online store accessible at miFaislak
• "We", "Us", "Our" refers to Faisla
• "You", "Your" refers to the user or customer
• "Products" refers to items available for purchase on our website
• "Order" refers to a request to purchase products placed through our website

3. Account Registration

To place an order, you may need to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your information to keep it accurate
• Keep your password confidential and not share it with others
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these terms.

4. Products and Pricing

We make every effort to ensure that product descriptions and prices are accurate. However, we do not guarantee that:

• Product descriptions, images, or other content is accurate, complete, or error-free
• Colors displayed on your screen accurately represent the product colors
• All products are available at all times

Pricing:

• All prices are displayed in Pakistani Rupees (Rs.)
• Prices may be changed at any time without notice
• The price charged will be the price in effect at the time of order placement
• Prices do not include shipping unless otherwise stated

5. Ordering and Payment

When you place an order through our website:

• You are making an offer to purchase products
• We may accept or decline your order for any reason
• Order confirmation does not guarantee product availability

Payment Methods:

We accept the following payment methods:

• JazzCash - Mobile wallet payment
• EasyPaisa - Mobile wallet payment
• Cash on Delivery (COD) - Available in selected areas

By providing payment information, you represent that you are authorized to use the payment method.

6. Shipping and Delivery

We offer shipping throughout Pakistan:

• Standard Delivery: 3-7 business days
• Express Delivery: 1-3 business days (additional charges apply)
• Free Shipping: Orders over Rs. 5,000 qualify for free standard shipping

Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by:

• Inaccurate shipping address provided by customer
• Weather conditions or natural disasters
• Strikes, civil unrest, or government actions
• Carrier delays beyond our control

7. Returns and Refunds

Our return and refund policy is detailed in our Return & Refund Policy page. Key points include:

• 30-day return window from date of delivery
• Items must be unused and in original packaging
• Refunds processed to original payment method
• Some items are non-returnable for hygiene reasons

8. Intellectual Property

All content on this website is the property of Faisla or its licensors and is protected by intellectual property laws. This includes:

• Text, graphics, logos, and images
• Product designs and descriptions
• Website design and layout
• Software and code

You may not use, reproduce, or distribute any content without our prior written permission.

9. User Conduct

When using our website, you agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Provide false or misleading information
• Infringe upon the rights of others
• Distribute viruses or malicious code
• Engage in any fraudulent activity

10. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount paid for the product in question
• We do not guarantee uninterrupted access to the website
• We are not responsible for third-party content or services

11. Indemnification

You agree to indemnify and hold Faisla harmless from any claims, damages, losses, or expenses arising from:

• Your use of the website
• Your violation of these Terms and Conditions
• Your violation of any third-party rights

12. Privacy

Your privacy is important to us. Please review our Privacy Policy for information about how we collect, use, and protect your personal information.

13. Dispute Resolution

Any disputes arising from these Terms and Conditions or your use of our website shall be resolved through:

1. Good faith negotiation between the parties
2. Mediation if negotiation fails
3. Arbitration in Lahore, Pakistan if mediation fails

14. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of the courts in Lahore, Pakistan.

15. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes acceptance of the new terms.

16. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and Faisla regarding your use of our website and services.

18. Contact Us